Project and community accounts
Separate accounts per project and language, each with its own environment.
Your community lives on X, and so do your enquiries. Keep account operations and DM handling in the same workbench.
Separate accounts per project and language, each with its own environment.
Inbound enquiries and partnership requests handled in a desk workflow with assignment and status.
Scheduling for announcements, Space reminders and data content.
Self-hosted deployment on the official API, so data stays with you.
A Web3 community runs on three beats: DAO governance votes, major announcements and Space or AMA reminders. All three are time-sensitive, and they usually have to go out on several language accounts at once.
Put all three into one content schedule, arranged per account and per market timezone. Hard deadlines — vote close, announcement drop — get their own slots instead of sharing a queue with everyday posts.
Most communities keep depth on Discord or Telegram and growth on X. The side effect is that newcomers who DM you on X get no reply, while moderators answer the same questions in chat over and over.
Our suggested split: X handles acquisition and announcements; inbound DMs go into one desk workflow, assigned and tracked; moderators only take the questions that genuinely need depth. Comment replies are handled in the same place, unread counts isolated per account.
Running a multi-language community is normal — English, Japanese and Korean accounts side by side — and their active windows barely overlap. One parameter set for all accounts means publishing at the worst possible hour for most of them.
Publishing caps and spacing are configured per account, with new and aged accounts on different tiers. In the desk, DMs can be routed to the teammate who speaks the language, so handovers do not require scrolling back through chat history.
1) Decide who takes X DMs and who runs Discord or Telegram; 2) group X accounts by language and purpose, binding each environment; 3) schedule governance votes and announcements as hard slots; 4) keep unread counts isolated per account instead of sharing one list; 5) review response time weekly and add people before adding tools.
Most communities do not lack tooling — they lack clear ownership. Assign the duty first; tooling only helps after that. Write the split down where moderators can actually see it, and revisit it whenever the community adds a language or a second product.
Bind each account to its owner and content plan, then schedule per account without overlap.
DMs enter the desk workflow and can be assigned per member, mirroring your existing handover rules.
Per-account TLS fingerprint with a pinned proxy, plus write circuit breakers; self-hosting is available.
Your community lives on X, and so do your enquiries. Keep account operations and DM handling in the same workbench.
| Dimension | XControl | Typical setup |
|---|---|---|
| Multi-account | Fleet with per-account isolation | Shared account |
| DMs | Desk workflow | Manual switching |
| Deployment | Cloud or self-hosted | Cloud only |
| Audit | Operations visible | Limited |